Terms And Conditions
Terms & Conditions
14 Darnton Road
Shipping And Handling
For your peace of mind all orders except samples are sent with proof of posting and are insured against loss or damage. When your order is dispatched you will receive an email to notify you of this. It will also contain the tracking number for your order, which can be used track your order with the relevent postal service.
We aim to dispatch all orders received by 3pm the same day Monday to Friday. Subject to items being in stock.
U.K Delivery Options:
- Royal Mail 2nd Class: £2.85 (2-3 working days)
Please ensure that the address details you supply are complete and correct.
Europe/International Delivery Options
- Royal Mail First Class Tracked and Signed: £10.55 (3-7 working days)
Lost or Undeliverable Orders
If your order is lost in the post we will send you a replacement according to the timescale designated by the chosen courier for items to be considered lost. If your order is damaged we will send you a replacements for the damaged items immediately. We require proof that the good are damaged in transit.
If your order is returned to us due to insufficient or incorrect delivery information being supplied to us by you or through the goods being otherwise undeliverable through no fault of our own we may, subject to discretion, charge a redelivery cost equivalent to the cost of redelivery.
All orders are sent with proof of postage and insurance. If you do not receive your order within the stated times please contact us and we will investigate and, where appropriate, resend your order. Please note that all deliveries are made via third parties and are subject to their terms and conditions. Although we make our best efforts to get your order to you as quickly as possible we are not able to guarantee levels of delivery service and timescales for delivery.
If we are aware of any delays in delivery times we will contact you immediately. You may cancel your order without cost up to the point that you receive confirmation that your order has been dispatched.
Once an order has been dispatched you may return the goods within 30 days of receipt. Goods must be unopened with seals in tact. If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
Please note that if a product has been chosen to be shipped with an ‘untracked’ service, then we are not responsible for any product losses or damages of said product.
Please refer to ‘best before’ dates on product packaging to determine product life. However, we guarantee a minimum of 6 months shelf life from when the product is dispatched.
Hemp Oils Uk does not sell or distribute, any products that are in violations of the United Kingdom Misuse of Drugs Act 1971. The company distributes food supplement only. It is the responsibility of the customer to ensure that they are in compliance with local legislation. Furthermore, our CBD products are not medicinal nor do they intended to treat or cure any ailments.